Buyer questions
MOQs, sampling, scheduling and payment
What buyers ask us before placing a first production order. Anything not covered here, ask directly — we answer from the factory record, not from a script.
What is your minimum order quantity?
Catalogue items list their own minimum, mostly 100 pcs, with some ampoule sets and kits from 10 pcs and single-dose ampoules from 400 pcs. Customised formulations and private-label runs start at 1,000 pcs. Where a listing does not state a minimum, we confirm it with the quotation.
Do you produce OEM, ODM and private-label orders?
Yes. We are a factory direct manufacturer working in OEM and ODM. Private-label work covers your artwork on the primary pack, carton and instruction material.
Can you develop a new formula?
Custom development is supported. We already produce PDRN, collagen, niacinamide, ceramide, squalane, peptide, centella and turmeric formulas and hold 10 patents, including a multi-functional composite facial mask patent.
Can I order samples first?
Yes. Sampling and light customisation are offered before a production order, so you can assess texture, scent and packaging first.
How long does production take?
Raw material procurement takes about 5 days, and listed items are dispatched within up to 30 days after payment. Your quotation confirms the schedule for the specific formula and pack.
How do I pay for an order?
This website does not take online payments and has no cart or checkout. Payment terms are agreed per order in the quotation and contract, then settled directly with our export team.
Which markets and channels do you already serve?
Our listings are built for cross-border export and serve buyers in North America, Europe, South America, Southeast Asia, Northeast Asia, the Middle East and Africa, including sellers on eBay, Amazon, Wish, AliExpress, Lazada and independent stores.
Are certificates available for my buyer file?
Yes. SGS report CANWT00476140, the FDA certificate and Guangdong production licence 20190241 can be provided on request with your quotation.
Still unsure about something? Email goldenpalacejc@outlook.com or message us on WhatsApp.
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Send the formula, pack format and quantity and we will come back with MOQ, sampling and scheduling.